
Going out to tender? For best results,...
In my first year working in marketing, I learned a great lesson. We were producing a response coupon or competition entry form of some...
April 07, 2016 Written by David Daly
January 08, 2016 Written by David Daly
Trust in business is wonderful, but it has its limits. The late Stephen Covey said that trust "is the glue of life.
October 23, 2015 Written by David Daly
Please allow me to let off a little steam. I am currently reading through a number of responses to a contact centre RFP I recently issued on behalf of a client, and have just been promised by one of the bidders that they will 'go above and beyond the call of duty' to serve my client. Another promised to 'exceed expectations', while still another promised to 'outperform'.
June 05, 2013 Written by David Daly
“Call centres? Don’t talk to me about call centres!”
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