News and Views

Trust in business is wonderful, but it has its limits. The late Stephen Covey said that trust "is the glue of life.

Please allow me to let off a little steam. I am currently reading through a number of responses to a contact centre RFP I recently issued on behalf of a client, and have just been promised by one of the bidders that they will 'go above and beyond the call of duty' to serve my client. Another promised to 'exceed expectations', while still another promised to 'outperform'.

“Call centres? Don’t talk to me about call centres!”