News and Views

The Social Importance of Inefficiency

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April 07, 2016 Written by David Daly

Embrace inefficiency – it’s key to social cohesion!
 

To trust or not to trust?

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January 08, 2016 Written by David Daly

Trust in business is wonderful, but it has its limits. The late Stephen Covey said that trust "is the glue of life.

   

Exceed my expectations? Just meeting them will do, thanks.

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October 23, 2015 Written by David Daly

Please allow me to let off a little steam. I am currently reading through a number of responses to a contact centre RFP I recently issued on behalf of a client, and have just been promised by one of the bidders that they will 'go above and beyond the call of duty' to serve my client. Another promised to 'exceed expectations', while still another promised to 'outperform'.

   

The Cabbie and the Class Action Lawsuit

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June 05, 2013 Written by David Daly

“Call centres? Don’t talk to me about call centres!”

   

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