
Going out to tender? For best results,...
In my first year working in marketing, I learned a great lesson. We were producing a response coupon or competition entry form of some...
August 15, 2012 Written by David Daly
You're not buying widgets - Successful negotiation requires an understanding of the intricacies of contact centre delivery.
August 15, 2012 Written by David Daly
Just Answer the Question: How so many Outsourcers fall short in their bid responses.
August 15, 2012 Written by David Daly
Knowledge is Power: Design your contact centre reporting to provide knowledge - everything else will flow from it.
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