News and Views

Negotiating Contact Centre Contracts

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August 15, 2012 Written by David Daly

You're not buying widgets - Successful negotiation requires an understanding of the intricacies of contact centre delivery.

 

Winning Outsourced Tender Responses

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August 15, 2012 Written by David Daly

Just Answer the Question: How so many Outsourcers fall short in their bid responses.

   

Designing Contact Centre Reporting

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August 15, 2012 Written by David Daly

Knowledge is Power: Design your contact centre reporting to provide knowledge - everything else will flow from it.

   

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