Clients

Here's what some of our clients have said about us over the years:

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MVA provided excellent insight and support for the expansion of our near and far-offshore outsourcing programme - from clearer definition and documentation of the requirements, to management and assessment of responses, and right through to pricing and contract negotiation. I would happily recommend David to anyone looking for help with their outsourcing.

Programme Manager, Group Operations - Just Eat

 

 

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MVA Consulting ran a very thorough process to design our requirements and assess a number of outsourced suppliers to support giffgaff's members. Although we finally stayed with the incumbent, we will be doing so with a much better contract and stronger basis for a long-term, profitable relationship with them.

Head of Member Service - giffgaff
   
Electric Ireland

David played a major part in helping us develop the tenders for our three separate national programmes - over-the-counter payments, customer service and sales, and debt collection. His knowledge and experience of procurement processes ensured our requirements were clearly defined and realistic targets were set. His support and insight during the assessment period enabled us to select a strong set of suppliers, and he also provided guidance on how to best manage these suppliers over the term of the contracts. He was an invaluable member of the team.

Residential Customer Service Manager - Electric Ireland

 

 

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I have greatly valued David's support of the Post Office. His strategic input has really helped to shape our future approach and to focus the management activity of over 30 contact centres. His commercial approach has helped deliver considerable financial benefits.

Head of Direct Sales - Post Office

 

   

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MVA Consulting provides honest, straightforward consulting. They have given invaluable support to Sky over the years, enabling us to improve the performance and financial efficiency of our outsourced contact centres.

Sales Director - Sky
   

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Over a two year period, MVA Consulting supported Vodafone in a number of key strategic and tactical programmes, some of which would never have been delivered on time without their professional and dedicated approach.

Head of Customer Service - Vodafone
 

 

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David provided excellent support to us by, firstly, analysing how our existing outsourced supplier was under-performing and was not cost-efficient, and secondly, by finding us a more suitable, capable and productive replacement. We have been with the new supplier for two years now.

Head of Direct Sales – News UK
   

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David and Colin provided an excellent analysis of the current outsourcing marketplace, outlined the opportunity for Teletech within this area, and gave us some great insights as to how we can maximise our potential across Europe.

Vice President, Global Real Estate -Teletech
   

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David's review of our contact centre capabilities was precisely what we needed. His recommendations provided an interesting contrast to some of the direction in which we were going, which resulted in us having the "best of both worlds" and embarking upon a programme that will give us a much stronger customer service offering.

Strategic Development Manager - Power NI
   

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MVA's report and insight into an emerging market was exactly what we wanted. It has helped us educate senior stakeholders and enabled us to shape some of our transformational strategy.

Head of Sourcing, Sales & Service - O2
   

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I have worked with MVA on a number of projects - from bid responses through to contract negotiations. I have found their insight, support and attention to detail to be amongst the best I have ever experienced.

Business Development Director - Serco Global Services
   

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MVA Consulting's analysis of our contact centre operations highlighted a number of issues and opportunities which we have addressed with the result that we now have a much improved customer-interfacing operation.

Managing Director, Independent News & Media (NI)
   

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MVA Consulting supported us in our search for an outsourced sales operation, providing us with an honest assessment of all the players and helping reach a conclusion that strongly matched our requirements.

Commercial Manager, Home Energy Services, E.ON
   

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MVA's analysis of our contact centres' regulatory capabilities was thorough and insightful, and helped us ensure we were fully compliant with industry guidelines.

UK Head of Direct Marketing, Alico
   

 A Major           UK Health   Charity

David provided great guidance and expertise when we did a complete review of our customer care centre and helpline.  He reframed the way we approached the management of this area of our work.  He took time to engage with our brand and the approach we wanted to take with our beneficiaries, and did not apply a one-size-fits-all solution, but helped us understand our options and decision points.  The changes we made as a result have stood the test of time. 

Director - UK-wide health charity