Customer Management and Contact Centre Consultancy

Your Most Valuable Asset

When asked what an organisation’s Most Valuable Asset is, most respond by saying ‘its people’. We disagree. Whilst we agree that employees are vitally important to every organisation, we believe that one asset ranks even higher – the customer!

An organisation of brilliant people cannot survive without customers; conversely, a company with customers can survive with less-than-brilliant people. And that's what MVA Consulting will help you with – having efficient and effective relationships with your customers, making sure they have a great experience with your brand, and supporting your people to make them brilliant at managing those customers.

As Henry Ford once said - “It's the customer who pays the wages.”

Welcome to MVA Consulting

MVA Consulting was established in 2004 as an independent outsourcing, customer management and contact centre consultancy to provide effective support to client, in-house and outsourced contact centre organisations. MVA Consulting provides consultancy services across Europe, the UK and Ireland.

We support you with all of the following:

Strategy and Decision-Making
Benchmarking for Delivery and Value
Finding The Best Solutions and Partners
Delivering Successful Contract Outcomes
Improving your Current Contact Centre Operation
Programme and Project Management
Winning Solutions and Bids
Educating and Informing about the Industry

Our focus is on providing straight, factual support to our clients, with clear actions, recommendations and deliverables — many of which we deliver ourselves.